REFUND POLICY

Request for termination by the Customer: The Customer who wishes to terminate his Customer Section must send a request to support@horizonpips.com. Such request constitutes a desire to terminate the contractual relationship, resulting in loss of access to all Services, including the Customer Section and the Trading Platform. The Supplier shall confirm receipt of the request by e-mail, formally terminating the contract. In these circumstances, the Customer forfeits any right to refund any fees or other expenses previously paid.

Repeated violations: In case the Customer persists in any prohibited practice after a warning, the Provider may restrict access to all Services without compensation. In such cases, the fees paid shall not be reimbursed.

Activation of Services: When paying the Horizon pips Challenge program fee, the Customer will receive the login data. By performing the first transaction, the Customer acknowledges and agrees that the Provider will complete the Services before the end of the withdrawal period, waiving the right of withdrawal from the contract.

Non-activation: If the Customer does not activate Horizon pips Challenge within 30 calendar days, access will be suspended. The renewal of access can be requested by email to support@horizonpips.com subject to the applicable conditions.

Disputes and Chargebacks: In the event of an unjustifiable fee dispute or chargeback by the Customer, the Provider reserves the right to cease services and deny future services at its discretion.

Refunds: The refund request must be made within 30 days of registration if no commercial activity has occurred. Once the negotiation begins, the rates will not be refundable, without possibility of full or partial reimbursement.